Return & Exchange Policy
Thank you for shopping with Lubaba Trendz
Customer satisfaction is important to us, and we aim to provide quality products and reliable service.
Exchange Policy
We offer exchange only in the following cases:
- Wrong item received
- Damaged product received
- Size issue (subject to availability)
Customers must contact us within 3 days of receiving the parcel for exchange requests.
Return Policy
Returns are only accepted if:
- The product received is incorrect
- The item is damaged or defective
The product must be unused, unwashed, and in its original condition with tags and packaging.
Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Used or washed products
- Products damaged by the customer
- Articles purchased on sale or discount
Exchange Process
To request an exchange:
- Contact our support team through WhatsApp or social media.
- Share your order details and product pictures.
- Our team will guide you through the exchange procedure.
Shipping Charges for Exchange
Customers may need to bear exchange delivery charges unless the mistake is from our side.
Refund Policy
Currently, we do not offer cash refunds. Only exchanges are available according to policy conditions.
Contact Us
For any return or exchange concerns, please contact us through our official support channels.
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